That's a huge stretch. It would be like claiming that an engineer at Google should email me whenever my website goes down and help me fix it because, if my webs

That's a huge stretch. It would be like claiming that an engineer at Google should email me whenever my website goes down and help me fix it because, if my website is down, then it's one less website in their index, and they need sites in their index in order to sell advertising. To make sure that I'm clear: the problem was entirely unrelated to Stripe; it had to do with a different component of my site.