> I usually explained that the people who design the HP printers most likely never even talked to the people who design the HP laptops While that is certainly

> I usually explained that the people who design the HP printers most likely never even talked to the people who design the HP laptops While that is certainly true, the overall priorities of the company (is customer service important, which customers matter, how important is initial quality vs ongoing support, etc) are set at higher levels; many ties one that both those teams report up to.