3 ms·
Apple SE is of course not really "low end". But I do agree with your overall point; back when I worked at a computer store people would come in to buy a laptop
by Beltalowda 4y ago
Apple SE is of course not really "low end".
But I do agree with your overall point; back when I worked at a computer store people would come in to buy a laptop, and they wouldn't want a HP – even when that was actually a good model and a good fit for their needs – because they had a bad experience with a HP printer. I think that's actually pretty fair too, although I usually explained that the people who design the HP printers most likely never even talked to the people who design the HP laptops, and that even within $brand laptops there are are huge fundamental differences.
I suppose that overall, on balance, the brand recognition of "Dell" or "HP" outweighs the negative associations people have across the product range.
- RHSeeger 4y ago> I usually explained that the people who design the HP printers most likely never even talked to the people who design the HP laptops While that is certainly true, the overall priorities of the company (is customer service important, which customers matter, how important is initial quality vs ongoing support, etc) are set at higher levels; many ties one that both those teams report up to.
- Beltalowda 4y agoIt's a weak signal, but it's often highly variable what kind and quality of support vendors give for which products.