I have bought/deployed Dell business Latitude and OptiPlex systems for 18+ years. While everything is lighter and cheaper in terms of build quality, stability

I have bought/deployed Dell business Latitude and OptiPlex systems for 18+ years. While everything is lighter and cheaper in terms of build quality, stability is still rock solid overall unless you get cursed with a "known issue". I have had Dell replace almost every part of one system over weeks even after I proved the issue was their driver. When I have needed support in the last few years, I have found that the once-hallowed Dell Pro Support now is just "low-level offshore workers moved onshore", hence the creation of Dell Pro Support Plus, which once was Pro Support. One of the bummers too is if you have a sales rep you don't like, you can't get rid of them (at least in the SMB sector). You have to just ignore them from 60 days at which point you can get a new one. The way they name models now is baffling. We were buying OptiPlex 7090 towers but they were recently discontinued. So I figured that meant we'd be seeing OptiPlex 8000s. Nope, the replacement PC is the OptiPlex 7000.