One of the weird complaint in the article is the number of laptops models sold by Dell. I agree that 285 models is a bit excessive, but people also complain tha

One of the weird complaint in the article is the number of laptops models sold by Dell. I agree that 285 models is a bit excessive, but people also complain that Apple doesn't have touch screen models, which would potentially double the number of laptops in their lineup. Different people have different requirements, and Dell is basically willing to cater all of those people. Apple will tell you to bugger off if you want a laptop that's also a tablet for $600. Again 285 models seems like way to many, but I also believe they'd turn away a number of businesses if they didn't have a fairly high number of models available. Regarding the support, I have a theory: Don't f-ing use WhatsApp! I have a sneaky suspicion that it's much the same as the laptops. Someone complained about WhatsApp being available as a support channel, so Dell added it, rather than risking losing customers. The result is support channels spread out and somehow WhatsApp has either been outsource to the only company willing to provide that or a team of less professional supporters because of the low volume. Personally I've had only had positive experiences with Dells support, but via their website.