My one experience with Booking.com was a mixed bag. I paid for a room for a few nights in a city on the Black Sea, and when I got there (pretty late at night, a

My one experience with Booking.com was a mixed bag. I paid for a room for a few nights in a city on the Black Sea, and when I got there (pretty late at night, after several hours of driving through the lovely and beautiful mountains), they couldn't find any record of the booking. None, and no rooms available. We suddenly had nowhere to stay. I went out and sat in the car, and eventually got to chat with a Booking.com agent, who said they could do nothing at first. After 15 minutes of chatting with them, they said, "We don't have any relationship to that hotel. What is the local number you have for them?" And about 15 seconds later, "I am issuing a full refund." Frustrating, but I did get my money back, and did find another room elsewhere in the city (unbelievably, with the one hotel chain where I use their rewards program!) Turns out someone had simply set up a fake hotel profile for this prominent hotel in the city and was collecting booking fees from people like me! Like I said, at least I did get my money back...