>> Support I guess they don’t do this anymore but a good few years ago a colleague at the time was able to attend some kind of training/cerification thing with

>> Support I guess they don’t do this anymore but a good few years ago a colleague at the time was able to attend some kind of training/cerification thing with dell and it meant all our hardware issues could be fast tracked. Rather than going through the normal support channels they trusted him to order replacement parts and/or directly book onsite visits for server mobo replacements without going through dell support first. I remember people using his relationship to get faster support for personal devices too and this was all above board / part of the deal.