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I'm sympathetic to the idea that the consumer line has less support and extras than a business-class device backed by an enterprise support agreement. I'm not
by maxsilver 4y ago
I'm sympathetic to the idea that the consumer line has less support and extras than a business-class device backed by an enterprise support agreement.
I'm not sympathetic to someone dropping $1,400 USD on a new laptop, and gets written off because "consumer _anything_ is hit or miss".
Like, half of the complaints come from devices like the XPS 13, which isn't some $300 cheap-o WallMart special, that's supposed to be their flagship top-of-the-line device. If Apple did the same to like, the MacBook Air or whatever, there would be months-long complaint threads all over HN about it.
- tanjtanjtanj 4y agoIt's also funny because for most years the XPS is the exact same device as the enterprise model just with a better support contract.
- JohnTHaller 4y agoI mean, Apple has done this repeatedly with their top of the line machines. Think the stage light issue compounded by the absurd decision to permanently connect a $7 cable to a $800 display panel or the butterfly keyboard. Or my friend who went to 3 different Apple stores to ask about her issues using Final Cut and all of them telling her she needed a new laptop to the point that she bought a brand new 16" MacBook Pro she couldn't afford... when all she needed was a USB-C external SSD and to work on her larger projects from there. Luckily I talked to her about it and loaned her mine before she'd opened the new laptop so she returned it.