> They are less well equipped, less well trained. Three people do jobs one person could do as a result. Trying to think of examples where I've seen this, the f

> They are less well equipped, less well trained. Three people do jobs one person could do as a result. Trying to think of examples where I've seen this, the first thing that comes to mind is receptionists in my dentist's office. 2 or 3 surly, over-makeup'd women sat around chatting and occasionally dealing with customers. Maybe a good starting point would be to fire 1 of them and pay the other two more (or more likely, use the higher pay offer to get better people). Of course what really happens is that the business keeps that money and doesn't hire new/better employees, making the current ones even more surly but no more productive. Going down this rabbit hole I conclude it is a cultural problem, but every solution I can think of (better safety net and higher minimum wage to push these people out of the workforce, for example) feel like they would be inordinately expensive.