A customer runs a reservation engine that OTAs use as a white label backend. Their IT manager once told me that he didn't understand how people can actually ge

A customer runs a reservation engine that OTAs use as a white label backend. Their IT manager once told me that he didn't understand how people can actually get their rooms in an hotel since most reservations come to the hotel as an email (unless you are going to a big girl chain). Most hotel management systems do not talk with booking management systems and all transactions come via email. Of course they don't have their full inventory in the platforms just in case something like a spam filter happens.