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> When your flight gets canceled, you aren’t owed another flight at the same date/time. No, but you are owed another flight in a reasonable timeframe. The airl

> When your flight gets canceled, you aren’t owed another flight at the same date/time. No, but you are owed another flight in a reasonable timeframe. The airline doesn't get to give you your money back and say "we've upheld the end of our bargain" and leave you stranded. I'd argue that Booking (and friends) have a similar obligation not to leave you homeless in a city you're probably unfamiliar with. In fact, the article itself claims that it's standard policy for Booking to find you alternate accomodations and that their rep (allegedly) screwed up. > At no point was she in tangible danger She was a 5-month pregnant woman who found herself without a roof in front of an NY homeless shelter at (almost) midnight with no place to go. She may not have been in actual danger, but that's pretty high on the "unsafe" scale.

dangus 4y ago
You actually aren’t owed anything for a canceled flight beyond a refund. Rebooking is a courtesy provided by the airline. They are not legally obligated to do it. Source: https://www.transportation.gov/individuals/aviation-consumer-protection/flight-delays-cancellations https://www.transportation.gov/individuals/aviation-consumer... The only time you are owed anything in addition to a refund is in the case of being bumped due to overbooking. Her situation was high on perceived danger. You said so yourself. She wasn’t in any tangible danger, it’s best described as discomfort. Being in front of a homeless shelter is not a permanent affliction. You can just…not be in front of it. …Which is what she did. She got an Uber to the airport. She wasn’t stranded. She didn’t have “no place to go.” Even though the airport was closed for the time being, I’m sure she could have found a 24/7 diner to kill some time. It’s New York, there are establishments open. NYC is statistically safer than the town she came from: https://www.washingtonpost.com/business/new-york-city-is-a-lot-safer-than-small-town-america/2022/06/07/d5a87e3c-e651-11ec-a422-11bbb91db30b_story.html https://www.washingtonpost.com/business/new-york-city-is-a-l... But as soon as someone says “stranded in the big city” our minds wander over to getting mugged or getting initiated into a gang or something like that.

dangus 4y ago

You actually aren’t owed anything for a canceled flight beyond a refund. Rebooking is a courtesy provided by the airline. They are not legally obligated to do it. Source: https://www.transportation.gov/individuals/aviation-consumer-protection/flight-delays-cancellations https://www.transportation.gov/individuals/aviation-consumer... The only time you are owed anything in addition to a refund is in the case of being bumped due to overbooking. Her situation was high on perceived danger. You said so yourself. She wasn’t in any tangible danger, it’s best described as discomfort. Being in front of a homeless shelter is not a permanent affliction. You can just…not be in front of it. …Which is what she did. She got an Uber to the airport. She wasn’t stranded. She didn’t have “no place to go.” Even though the airport was closed for the time being, I’m sure she could have found a 24/7 diner to kill some time. It’s New York, there are establishments open. NYC is statistically safer than the town she came from: https://www.washingtonpost.com/business/new-york-city-is-a-lot-safer-than-small-town-america/2022/06/07/d5a87e3c-e651-11ec-a422-11bbb91db30b_story.html https://www.washingtonpost.com/business/new-york-city-is-a-l... But as soon as someone says “stranded in the big city” our minds wander over to getting mugged or getting initiated into a gang or something like that.