I don't think it was booking but after hurricane Ian swept through the Ft Myers, Florida region this year my parents got a full refund before they even reached

I don't think it was booking but after hurricane Ian swept through the Ft Myers, Florida region this year my parents got a full refund before they even reached out. I don't know what service it was but they were very proactive about it. I haven't had much issue with Booking.com but I haven't had any times where I needed to refund either.