I am a gold member with them, meaning I stay more than 30 nights a year. They definitely have tiered customer service. At the regular level, it’s meh. At gold,

I am a gold member with them, meaning I stay more than 30 nights a year. They definitely have tiered customer service. At the regular level, it’s meh. At gold, I left a complaint with a virtual agent about the app not working well with VPNs, and a person called me back the next day. The crazy thing is that I hit gold level staying at $30/night places in SE Asia.