I agree based on the good reporting that everyone is at fault here, but for gods sake Booking.com learn to react in situations like this by just getting the per

I agree based on the good reporting that everyone is at fault here, but for gods sake Booking.com learn to react in situations like this by just getting the person a room and eat the costs and you will earn double that in more people using your service in the future. I imagine that Booking.com and related sites mostly exists due to their business partnerships where they handle bookings for employees for business travel, and that their consumer business is just a side business where they don't give a shit if people are left stranded in the middle of nowhere. If the hotel is accepting reservations, but not actually in regular communication with Booking.com or weekly checking boxes that they are still accepting reservations then that is on Booking.com for not doing any diligence and I believe they are guilty of negligence if something more serious did happen.