I'm a big fan of the Amex Platinum, but the Concierge won't book a hotel for you. Amex has 3 separate similar services: * Concierge, who can get you restauran

I'm a big fan of the Amex Platinum, but the Concierge won't book a hotel for you. Amex has 3 separate similar services: * Concierge, who can get you restaurant reservations and recommendations, event tickets and the like. * Amex Travel, their online travel agency that actually runs on Expedia and shows bookings as Expedia bookings on the hotel's end. * Platinum Travel Service, actual travel agents associated with Amex. Only the 3rd option, PTS, will actually make a booking on your behalf, but their quality has slipped significantly in recent years.