Stop inventing new ways to get the problem fixed - fix the problem! WakeMate has been a train wreck in terms of keeping customers happy since before it launche

Stop inventing new ways to get the problem fixed - fix the problem! WakeMate has been a train wreck in terms of keeping customers happy since before it launched. Your problem now is that customer service is broken. The solution is to fix customer service, not invent yet another new way for users to contact you.