It's also used by businesses and governments. For example to report thrash that has been placed by the side of the road, you would send a whatsapp with a image

It's also used by businesses and governments. For example to report thrash that has been placed by the side of the road, you would send a whatsapp with a image of the issue. Insurance companies also use whatsapp for initiating a claim. There are backups for these systems of course but it is inconvenient and will cause some disruption.