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I apologize for this. We've been having trouble with our customer support. If anyone has any issues please email me directly - arun [at] wakemate [dot] com and

• ComputerGuru 15y ago
  I think apologies would have worked 2 years ago. Wakemate just has a terrible, terrible reputation at this point with how they handle their customers and their preorders. This isn't "trouble with customer support," it's "failed customer support."
• nodata 15y ago
  Stop inventing new ways to get the problem fixed - fix the problem! WakeMate has been a train wreck in terms of keeping customers happy since before it launched. Your problem now is that customer service is broken. The solution is to fix customer service, not invent yet another new way for users to contact you.
• wickedchicken 15y ago
  In Arun's defense, he did correct a customer service issue as soon as I contacted him.