The problem: Every time you help someone with issues like these, you enable the malware vendor. Consider the options of the senior in question: 1) Find someone

The problem: Every time you help someone with issues like these, you enable the malware vendor. Consider the options of the senior in question: 1) Find someone 'good with technology'. 2) Be very unhappy with the laptop, and tell everyone how he bought an €500 brick. People listen to each other. They won't be fooled twice. Lenovo/Microsoft/.. would soon stop bundling this crap if there were no helpfull people. As an analogy: You buy a car. It tops out at 5km/h because it is pulling a huge trailer that either bleeps ads or worse is just a dump for useless rocks. Do you expect tech savy helpers to decouple the trailer and accept that as how things are, or blame the manufacturers for their stupidity and greed.