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Why is enabling Discussions "the wrong move"? Genuinely curious, as I've gotten help from maintainers using Discussions.
by derekbaker783 4y ago
Why is enabling Discussions "the wrong move"?
Genuinely curious, as I've gotten help from maintainers using Discussions.
- david_allison 4y ago(personal opinion) Last month we had ~25 code contributors and ~2.32 million users. About 100,000 users per code contributor. As a user-facing app, rather than 'open source infrastructure', we receive a very large number of support queries from end-users. A significant number of these will be users who are entirely non-technical, or don't speak English at all (looking at my last support efforts, ~20% were non-English + resolved via screenshots, videos + Google Translate). I'd much rather have our community triage via one of: Forum, Discord, Reddit, StackExchange, Google Play, Mailing List, Twitter, or Facebook Messenger and leave GitHub for code/documentation-level discussions. Opening up GitHub discussions adds another level of distraction to GitHub notifications, and provides little benefit in return given the existing established support channels. EDIT: I do have GitHub discussions on other repos, but they're not always suitable.
- nightpool 4y agoYes, this is a good summary of how I feel about discussions too. Non-technical users are going to be more comfortable using non-Github platforms anyway, and for technical users issues or chat are probably a better fit in 95% of cases. Not worth opening an entirely separate forum for.