"If having people on-call 24/7 seems normal to management, they need to step up and address the bugs, failures, downtime, and the lack of redundancy, monitoring

"If having people on-call 24/7 seems normal to management, they need to step up and address the bugs, failures, downtime, and the lack of redundancy, monitoring, and automation." "I would strive to get the support burden down to a very occasional alert on my phone that I can respond to from my phone." It's possible we're working on different kinds (or scales) of software or differently sized organizations – there are no human customers actually "calling," nor can you typically resolve true production incidents (let alone root cause them or estimate impact) from a phone.