As a consumer, I also usually prefer an email address, because then I have a record of what I sent, when. This is helpful if I am sending similar messages to a

As a consumer, I also usually prefer an email address, because then I have a record of what I sent, when. This is helpful if I am sending similar messages to a few companies, seeking a quote (eg for some work on my home). I can look back and be sure that I haven't gotten a reply from a company because they never responded, rather than because I never contacted them.