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I learned recently that the customers kick you in the balls once per minute either way. Loudly on Twitter.

• nikau 4y ago
  Your average person doesn't listen to twitter, they listen to the mainstream news. And mainstream news will be either "company X offline for hours" if its just you, or "Amazon cloud outage takes multiple companies off line for hours" - the latter is better.
  • gw99 4y ago
    That’s not true in our sector. We’re very industry specific and everyone shitposts on twitter and follows everyone else.
    • nikau 4y ago
      Your sector != average person. Average person hears on the news that company X or cloud Y had an outage, at most they have some anger towards the company for a day or so until the next thing in the news cycle comes along.
      • Moissanite 4y ago
        In my experience, an average person seeing that one of their commonly-used tools is down due to a big tech company failure is just going to proclaim "snow day!" and not really mind at all.
        • gw99 4y ago
          Depends if it gets in the way of them making commission or money.