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This is all I want from any service that I buy from. Good, responsive support without scripted responses and black hole email addresses. Surely that is even m

This is all I want from any service that I buy from. Good, responsive support without scripted responses and black hole email addresses. Surely that is even more important with a business critical payment provider? I’ll forgive a lot if that is in place.

gruez 4y ago
> This is all I want from any service that I buy from. Good, responsive support without scripted responses and black hole email addresses. Many commenters in this thread are saying OP's account was frozen because of suspected fraud/money laundering. If that's true, what would "responsive support without scripted responses and black hole email addresses" entail?
- slotrans 4y ago
  Telling the OP that this is the case. Offering them the opportunity to supply evidence to the contrary. The standard line in cases like this (whether it's a frozen payments account, a rejected app, or a suspended social media account) is that you can't tell someone what rule they broke, because this gives too much informative feedback to actual malicious actors about how they got caught. I call bullshit. Until someone can demonstrate that this is an actual problem, I will believe it to be a fake problem, purely an excuse used by giant companies to justify their systematically hostile (and cheap) approach to customer service.
  - timmaxw 4y ago
    > Until someone can demonstrate that this is an actual problem, I will believe it to be a fake problem If a payment processor suspects money laundering, it's illegal for them to tell the business that. Under anti-money-laundering legislation, this is considered a crime called "tipping off": https://onlinelibrary.wiley.com/doi/10.1002/9780470685280.ch23 https://onlinelibrary.wiley.com/doi/10.1002/9780470685280.ch... (Disclaimer: Used to work at Stripe, but not on this particular area. Not an expert on either the law or Stripe's policies.)
    - tpxl 4y ago
      It is illegal to do so, but is it an actual problem? This point is always repeated, and never proven.

gruez 4y ago

> This is all I want from any service that I buy from. Good, responsive support without scripted responses and black hole email addresses. Many commenters in this thread are saying OP's account was frozen because of suspected fraud/money laundering. If that's true, what would "responsive support without scripted responses and black hole email addresses" entail?

slotrans 4y ago
Telling the OP that this is the case. Offering them the opportunity to supply evidence to the contrary. The standard line in cases like this (whether it's a frozen payments account, a rejected app, or a suspended social media account) is that you can't tell someone what rule they broke, because this gives too much informative feedback to actual malicious actors about how they got caught. I call bullshit. Until someone can demonstrate that this is an actual problem, I will believe it to be a fake problem, purely an excuse used by giant companies to justify their systematically hostile (and cheap) approach to customer service.
- timmaxw 4y ago
  > Until someone can demonstrate that this is an actual problem, I will believe it to be a fake problem If a payment processor suspects money laundering, it's illegal for them to tell the business that. Under anti-money-laundering legislation, this is considered a crime called "tipping off": https://onlinelibrary.wiley.com/doi/10.1002/9780470685280.ch23 https://onlinelibrary.wiley.com/doi/10.1002/9780470685280.ch... (Disclaimer: Used to work at Stripe, but not on this particular area. Not an expert on either the law or Stripe's policies.)
  - tpxl 4y ago
    It is illegal to do so, but is it an actual problem? This point is always repeated, and never proven.