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>I’m the person leading the effort to make sure that people have fewer bad experiences with Stripe. No offence, but you're doing a bad job.

unethical_ban 4y ago
The person posts an essay on their perspective and that’s what you have to say?
- deleted 4y ago
  [deleted]
- tannedNerd 4y ago
  He’s not wrong. The length of the reply doesn’t make it good or worthy when most of it is wishy washy we’ll do better in the future we promise without any concrete steps to make that happen or metrics to prove so. In fact I would say he’s doing a bad job by the amount of stripe fucked me posts here recently.
  - luckylion 4y ago
    You don't hear about the positive outcomes of support cases, but you'll hear a lot about those that don't work out the way they're supposed to, and you'll also hear a lot about those where someone feels wronged even though they've misbehaved. The complainer can also misrepresent the case, while Stripe cannot disclose how they see it. Making any assumptions about service quality on that base is not wise.
    - deleted 4y ago
      [deleted]
  - ZephyrBlu 4y ago
    You’re asking for a specific, concrete solution to an unsolved problem. If it was just about executing I’m sure they would have done that by now. What you call “wishy washy” is what I read as him laying out the problems on a high level.
  - unethical_ban 4y ago
    Yes, he was, and he was rightfully flagged and deleted for it. Do you expect a banking/legal/money laundering case to be aired out on HN? Come on.
JshWright 4y ago
I took the GP comment to mean that Stripe recognizes they are doing a bad job hear and this individual is leading a (recent) initiative focused on addressing that.
dang 4y ago
Please don't cross into personal attack, regardless of how strongly you feel. It's not in the community interest to drive away people who are posting about their work. For most of us, our work is what we know the most about—so that would be a strict loss of interesting discussion. https://news.ycombinator.com/newsguidelines.html https://news.ycombinator.com/newsguidelines.html

unethical_ban 4y ago

The person posts an essay on their perspective and that’s what you have to say?

deleted 4y ago
[deleted]
tannedNerd 4y ago
He’s not wrong. The length of the reply doesn’t make it good or worthy when most of it is wishy washy we’ll do better in the future we promise without any concrete steps to make that happen or metrics to prove so. In fact I would say he’s doing a bad job by the amount of stripe fucked me posts here recently.
- luckylion 4y ago
  You don't hear about the positive outcomes of support cases, but you'll hear a lot about those that don't work out the way they're supposed to, and you'll also hear a lot about those where someone feels wronged even though they've misbehaved. The complainer can also misrepresent the case, while Stripe cannot disclose how they see it. Making any assumptions about service quality on that base is not wise.
  - deleted 4y ago
    [deleted]
- ZephyrBlu 4y ago
  You’re asking for a specific, concrete solution to an unsolved problem. If it was just about executing I’m sure they would have done that by now. What you call “wishy washy” is what I read as him laying out the problems on a high level.
- unethical_ban 4y ago
  Yes, he was, and he was rightfully flagged and deleted for it. Do you expect a banking/legal/money laundering case to be aired out on HN? Come on.

JshWright 4y ago

I took the GP comment to mean that Stripe recognizes they are doing a bad job hear and this individual is leading a (recent) initiative focused on addressing that.

dang 4y ago

Please don't cross into personal attack, regardless of how strongly you feel. It's not in the community interest to drive away people who are posting about their work. For most of us, our work is what we know the most about—so that would be a strict loss of interesting discussion. https://news.ycombinator.com/newsguidelines.html https://news.ycombinator.com/newsguidelines.html