I'm not sure what you mean by this. The process can still be something that involves a government body, but one where the complainant cannot sue for damages so

I'm not sure what you mean by this. The process can still be something that involves a government body, but one where the complainant cannot sue for damages so long as good-faith efforts to remediate the problem are being made. And hopefully one where a punitive fine/fee is not assessed. I don't think anyone who puts a video online should be punished if they didn't know they had to put closed captions on it.