> I had a friend who would say that 10% of the workforce keeps the company running, while another 10% support them; whereas, the remainder role-play giving pres

> I had a friend who would say that 10% of the workforce keeps the company running, while another 10% support them; whereas, the remainder role-play giving presentations to each other. That's what it feels like when you're at the bottom of the org chart But I've worked in a few large businesses that had a lot of people doing work on the front lines. It ends up being more like 10% of the company in management. Most of our time was spent rushing to keep the front-line workers happy. When jobs are relatively interchangeable (e.g. a warehouse worker can quit their job today and start at a new warehouse tomorrow) you actually have to work really, really hard to avoid upsetting those front line employees. I worked through some convoluted business/engineering problems just to avoid making front-line workers the least bit troubled in their jobs. I know this is polar opposite of the stereotype, but it's especially true in tight hiring markets like the one we're currently in.