Was intended as blunt, not hostile (how does it come across hostile?). WRT 'giving the users what you want not what they want', that's a classic mistake I've m

Was intended as blunt, not hostile (how does it come across hostile?). WRT 'giving the users what you want not what they want', that's a classic mistake I've made several times and finally learnt from. Hopefully you can get there faster than I did.