> I am always surprised that people are surprised by this In general, people assume good faith and law-abiding behavior, partly because when regular people don

> I am always surprised that people are surprised by this In general, people assume good faith and law-abiding behavior, partly because when regular people don't abide by the law (even inadvertently), it catches up with them fairly quickly. The surprising bit is that when companies break the law, there are no consequences. What Airbnb is doing here is effectively fraud, they've misled the customer into thinking they were covered by an insurance policy or some sort of money-back guarantee, but are not honoring their part of the bargain.