This is the problem with the business model of these gig-economy or P2P marketplace concepts with “independent contractors” providing service. They get initial

This is the problem with the business model of these gig-economy or P2P marketplace concepts with “independent contractors” providing service. They get initial traction with a high focus on consistency and quality, but the model doesn’t scale and eventually the customer experience starts to degrade. I stopped using Uber for similar reasons. It was great for a while, but now it’s total random people turning up in beat up cars with rampant last minute cancelations and other problems. I’ve gone back to plain old taxis in most cases which are better now. Will be interesting to see how this all plays out long term and if these companies can control quality at scale or if this whole mode of trying to play middle-person just fizzles out over time and we return to more traditional approaches that weren’t necessarily terribly broken in the first place.