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Yeah I have come to realize that you are on your own and be ready for any emergency. Airbnb will not help in a timely manner. Worse, they will make you re-expla
by gryzzly 4y ago
Yeah I have come to realize that you are on your own and be ready for any emergency. Airbnb will not help in a timely manner. Worse, they will make you re-explain the situation while you are in stress of urgency.
Same goes for booking.com these days- no support response until after the problem.
- AlexandrB 4y agoWhy would booking.com be any different? It's the same business model with the same economics and incentives.
- gryzzly 4y agobecause it used to have excellent support similar to amazon’s - call or message them and they will contact the hotel themselves and resolve issues. they even managed to waive cancellation fees for our family when we screwed it up ourselves and had non-cancellable reservation. so it wasnt a comparison of airbnb and booking, but current booking.com and the way it used to be