Pretty par for the course with airbnb support. Twice now I've had reservations cancelled hours before arrival with airbnb absolutely useless at finding an alter

Pretty par for the course with airbnb support. Twice now I've had reservations cancelled hours before arrival with airbnb absolutely useless at finding an alternative. One time I was able to get some meagre compensation (the difference in price, even though it was inferior accomodation), the other time - nada, nothing. I'm back to hotels again, with airbnb as a very last resort