I'd note that Chess.com prefers to deal with things privately and would've been quiet about this had Hans not publicly used Chess.com's brand to bolster his own

I'd note that Chess.com prefers to deal with things privately and would've been quiet about this had Hans not publicly used Chess.com's brand to bolster his own credibility, essentially saying that Chess.com vouches for him. Then Chess.com asked him to retract his words but Hans refused. This is ultimately led to the WSJ article.