Ok, let's roll with that. If I'm Alice, why do I care about Bob's score? Why do I care about your system at all? I'm trying to pay rent and not work on my kid's

Ok, let's roll with that. If I'm Alice, why do I care about Bob's score? Why do I care about your system at all? I'm trying to pay rent and not work on my kid's birthday. WHO is going to explain why the frowny faces matter? That person is your middle manager