3 ms·

It reads like you are describing reporting. How many frowny faces were sent out at Store 123 last month for attendance? But the reason you need lower/middle mgm

It reads like you are describing reporting. How many frowny faces were sent out at Store 123 last month for attendance? But the reason you need lower/middle mgmt is that the real question is "so what do we do to stop having these frowny faces?"

Gigachad 4y ago
What the system does is the rostering system preferences the workers with the highest scores when assigning shifts. And I suppose makes this number viewable to the workers so they can see why they have to optimise.
- shock-value 4y ago
  The idea that an automated shift scheduling system (even if efficacious) could replace middle managers entirely is not credible.
- quirkot 4y ago
  Ok, let's roll with that. If I'm Alice, why do I care about Bob's score? Why do I care about your system at all? I'm trying to pay rent and not work on my kid's birthday. WHO is going to explain why the frowny faces matter? That person is your middle manager
- vages 4y ago
  You do not need AI to treat the workers that have historically performed well (as measured on some quantitative scale) better than others. Most businesses just don’t do it, as finding an objective scale is hard and people have good reasons for underperforming for periods of time (sick leave, parental leave). The supply of even untrained workers is finite, so you have to treat them as people.
- notahacker 4y ago
  Sure, and workers have great fun exploiting the hell out of whatever shitty metrics they're given but certain stuff just doesn't get done, and workers who like dealing with humans (probably the best sort of workers to have in a retail organization...) leave. We could do this with developers too. Give the biggest raise to the developers with the most lines of code committed, and maybe design a shiny dashboard with it as a number to replace the project manager. What could possibly go wrong?

3 ms·

It reads like you are describing reporting. How many frowny faces were sent out at Store 123 last month for attendance? But the reason you need lower/middle mgm

by quirkot 4y ago

Gigachad 4y ago
What the system does is the rostering system preferences the workers with the highest scores when assigning shifts. And I suppose makes this number viewable to the workers so they can see why they have to optimise.
- shock-value 4y ago
  The idea that an automated shift scheduling system (even if efficacious) could replace middle managers entirely is not credible.
- quirkot 4y ago
  Ok, let's roll with that. If I'm Alice, why do I care about Bob's score? Why do I care about your system at all? I'm trying to pay rent and not work on my kid's birthday. WHO is going to explain why the frowny faces matter? That person is your middle manager
- vages 4y ago
  You do not need AI to treat the workers that have historically performed well (as measured on some quantitative scale) better than others. Most businesses just don’t do it, as finding an objective scale is hard and people have good reasons for underperforming for periods of time (sick leave, parental leave). The supply of even untrained workers is finite, so you have to treat them as people.
- notahacker 4y ago
  Sure, and workers have great fun exploiting the hell out of whatever shitty metrics they're given but certain stuff just doesn't get done, and workers who like dealing with humans (probably the best sort of workers to have in a retail organization...) leave. We could do this with developers too. Give the biggest raise to the developers with the most lines of code committed, and maybe design a shiny dashboard with it as a number to replace the project manager. What could possibly go wrong?