This is great, I would add one critical ingredient: provide actual customer care. Meaning, the "way out" is to point users to customer care, but this still doe

This is great, I would add one critical ingredient: provide actual customer care. Meaning, the "way out" is to point users to customer care, but this still does not help if customer care is shit. And we know it often is. Customer care should be an email address (and/or phone number) in the footer. Not a contact form. Self-help/FAQ is fine, but no replacement for direct contact. Nor is a shitty AI bot. And when contacting support directly, answers should not be scripted non-sense completely ignoring the actual issue at hand. I don't care if it doesn't scale. Make it scale. Your problem.