> I'll move mountains to help someone that comes to me after having done some basic homework to try to fix (or at least triage) an issue. It very rare though.

> I'll move mountains to help someone that comes to me after having done some basic homework to try to fix (or at least triage) an issue. It very rare though. These are rare, but they also tend to be the really effective ones. We have a couple of teams who understand the stack, read documentation and read error messages. We generally don't hear of them for months and months, because they are too busy being productive. But when we hear of them, it's usually time to push boundaries of the infrastructure and the processes. They tried everything and nothing worked and now it's time to make it work.