There's also the situation where the program creator likes changing functionality on a whim, and every time you google up your problem, you find a solution for

There's also the situation where the program creator likes changing functionality on a whim, and every time you google up your problem, you find a solution for a version of the software that doesn't have the particular menu or whatever that you had the problem with. (This is a big problem if you've ever had a problem with Android.)