> The reasoning was that "users can't do anything with information we tell them anyways", I mean, I feel like the focus of the OP was on giving them something

> The reasoning was that "users can't do anything with information we tell them anyways", I mean, I feel like the focus of the OP was on giving them something they could do something with. Like the information that their information was not lost; and the recommendation to change X or try again in Y way; and the fallthrough to contact customer support with a quick link. The OP was definitely not recommending giving more specific technical info without thinking about what the user could do with it, but instead specifically thinking about what hte user could do or would want to know (about their data/account, not about your under the hood services), and giving info to that end.