This; particularly because more and more, "support" seemingly has no means to access logs, no ability to do the debugging, and no way to escalate obvious bugs i

This; particularly because more and more, "support" seemingly has no means to access logs, no ability to do the debugging, and no way to escalate obvious bugs in the application to the developers. I need the technical jargon to do support's — and the company whose product I'm using's — job for them. Is it not helpful to laypeople? Perhaps not, but it is what the technical friend they're going to drag into the problem needs.