> Some developers are just lazy I'm really lazy: if I were on the receiving end of emails with error messages that included instructions about how to fix said

> Some developers are just lazy I'm really lazy: if I were on the receiving end of emails with error messages that included instructions about how to fix said error I'd automate Freshdesk (or whatever ticketing system I was using) to respond with instructions specific to that error message, in the first instance, along with a note to get in touch again if that didn't solve the problem. I'd also set the ticket to autoresolve after a set period of time.