I have this issue with Google Family Link, where I want to add my child's voice to a Nest Audio. The app straight up tells me that I'm not connected to the wifi

I have this issue with Google Family Link, where I want to add my child's voice to a Nest Audio. The app straight up tells me that I'm not connected to the wifi, which is clearly not true. Furthermore, the app knows I'm connected because in the logging you can see it finding the Nest Audio. It's impossible to figure out what goes wrong. Plenty of people have the same problem, but Google only has this forum where superusers assume everybody else is either lying or an idiot. Meanwhile, they take such error messages at face value, despite many people saying they have wifi. All that to say that I'd rather have an overly technical error that actually tells me what's wrong, instead of a friendly error message that's straight up wrong.