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Some developers are just lazy, and will likely need some kind of negative feedback to force them to confront their own laziness. Which can be tricky, because t
by grandinj 4y ago
Some developers are just lazy, and will likely need some kind of negative feedback to force them to confront their own laziness.
Which can be tricky, because the degree of negative feedback that is appropriate to the person in question can range from
"Polite one-on-one suggestion that you read the error message more than once before calling me"
to
"Full on yelling at the person in the middle of an open-plan office".
Thankfully, type II is rare, but they do occur.
- lupire 4y agoSend a link to wiki. Last line of page is "if you have questions, reach out and include the keyword $THIS_PAGE_KEY in your message."
- bartread 4y ago> Some developers are just lazy I'm really lazy: if I were on the receiving end of emails with error messages that included instructions about how to fix said error I'd automate Freshdesk (or whatever ticketing system I was using) to respond with instructions specific to that error message, in the first instance, along with a note to get in touch again if that didn't solve the problem. I'd also set the ticket to autoresolve after a set period of time.