> the entire reason why Windows faltered as a strategic linchpin is that it was tied to a device — the PC — that was disrupted by a paradigm shift in hardware.

> the entire reason why Windows faltered as a strategic linchpin is that it was tied to a device — the PC — that was disrupted by a paradigm shift in hardware. Microsoft 365, on the other hand, is attached to the customer This part doesn't make sense. Windows was no more tied to PC/Intel hardware than macOS was. Windows was ported to phones. The problems that are hurting Windows are organizational, not some inherent attribute of the OS itself.