Experiences with badly managed ticketing systems more than bug trackers. Inactivity and people not resubmitting requests is a hugely strong signal for people n

Experiences with badly managed ticketing systems more than bug trackers. Inactivity and people not resubmitting requests is a hugely strong signal for people not actually caring about something. Effort is just a strong signal and redoing something you already did that didn’t go anywhere signals a willingness to expend energy on a request that historically went nowhere which is a pretty good signal that it’s important to somebody. A related truism is people who care about something will email you more than once about it.