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If it's any consolation it's not much better on the AWS side. We are currently waiting for them to fix something which they recently broke but some dude is on h
by gw99 4y ago
If it's any consolation it's not much better on the AWS side. We are currently waiting for them to fix something which they recently broke but some dude is on holiday. I suspect he's the only dude who knows how it works. Even our account managers can't seem to brow beat anyone into fixing it.
Someone else's computer has been painful and very expensive for our organisation so far. Escalating costs aren't even the worst problem.
- pugz 4y agoOut of interest, what support tier are you on? Is it the Enterprise ($15k/month minimum) tier? I've found that AWS Support will resolve any non-critical issue within at most a few hours on that tier. (Our cloud spend was $1M/month)
- gw99 4y agoWe have the $15k enterprise contract.
- bradleyjg 4y agoI believe that’s been your experience, but it hasn’t been mine. I’ve had mostly positive support experiences with AWS.
- gw99 4y agoCore services are fine. All the problems are on things they built on their core infrastructure proposition.