4 ms·

But how does it take a over week to answer the question? In my experience it takes azure support over a week to answer any question. Unless the question happen

But how does it take a over week to answer the question? In my experience it takes azure support over a week to answer any question. Unless the question happens to be which person without a substantial update is taking over the case. You’ll get lots and lots of those answers.

gw99 4y ago
If it's any consolation it's not much better on the AWS side. We are currently waiting for them to fix something which they recently broke but some dude is on holiday. I suspect he's the only dude who knows how it works. Even our account managers can't seem to brow beat anyone into fixing it. Someone else's computer has been painful and very expensive for our organisation so far. Escalating costs aren't even the worst problem.
- pugz 4y ago
  Out of interest, what support tier are you on? Is it the Enterprise ($15k/month minimum) tier? I've found that AWS Support will resolve any non-critical issue within at most a few hours on that tier. (Our cloud spend was $1M/month)
  - gw99 4y ago
    We have the $15k enterprise contract.
- bradleyjg 4y ago
  I believe that’s been your experience, but it hasn’t been mine. I’ve had mostly positive support experiences with AWS.
  - gw99 4y ago
    Core services are fine. All the problems are on things they built on their core infrastructure proposition.
nigma1337 4y ago
I've only had one experience with azure support, Back when i was first getting into cloud/playing around with servers, I had forgotten to shut down the VPC i rented there, and I ended up with a bill of ~100$, which is a decent chunk for a student. Wrote to support, explained my situation, and they removed the bill without any hassle.
plantain 4y ago
Azure support is just so bad it floors me. Azure forced me onto invoice billing against my will - and every month without fail they don't automatically match my payment and I have to endure increasingly threatening emails that my account is pending termination while their support takes days to reply to my tickets about it, and when they do reply the advice is usually just 'wait a little longer'. I've moved critical services off Azure because the risk of wrongful termination is just too high.

gw99 4y ago

If it's any consolation it's not much better on the AWS side. We are currently waiting for them to fix something which they recently broke but some dude is on holiday. I suspect he's the only dude who knows how it works. Even our account managers can't seem to brow beat anyone into fixing it. Someone else's computer has been painful and very expensive for our organisation so far. Escalating costs aren't even the worst problem.

pugz 4y ago
Out of interest, what support tier are you on? Is it the Enterprise ($15k/month minimum) tier? I've found that AWS Support will resolve any non-critical issue within at most a few hours on that tier. (Our cloud spend was $1M/month)
- gw99 4y ago
  We have the $15k enterprise contract.
bradleyjg 4y ago
I believe that’s been your experience, but it hasn’t been mine. I’ve had mostly positive support experiences with AWS.
- gw99 4y ago
  Core services are fine. All the problems are on things they built on their core infrastructure proposition.

nigma1337 4y ago

I've only had one experience with azure support, Back when i was first getting into cloud/playing around with servers, I had forgotten to shut down the VPC i rented there, and I ended up with a bill of ~100$, which is a decent chunk for a student. Wrote to support, explained my situation, and they removed the bill without any hassle.

plantain 4y ago

Azure support is just so bad it floors me. Azure forced me onto invoice billing against my will - and every month without fail they don't automatically match my payment and I have to endure increasingly threatening emails that my account is pending termination while their support takes days to reply to my tickets about it, and when they do reply the advice is usually just 'wait a little longer'. I've moved critical services off Azure because the risk of wrongful termination is just too high.