4 ms·
Why is it better to have the issues sitting closed than sitting open?
by mitthrowaway2 4y ago
Why is it better to have the issues sitting closed than sitting open?
- faeriechangling 4y agoOne aspect is that bad ideas don’t get resubmitted and good ideas do
- elmomle 4y agoIf this is the desired outcome, wouldn't it make more sense to make voting on issues a core part of a bug tracking system? "Number of attempted submissions" seems far too worthwhile a datum to only obtain a noisy version of as an emergent property if (and only if) you have the right configuration.
- imgabe 4y agoIf you're using github or gitlab, you probably don't have any control over whether or not voting is implemented in the issue tracking system.
- serial_dev 4y agoIssues can be sorted by reactions. Even though it's not as perfect of a measurement as upvotes, and it's not as easily discoverable by users, it's close enough.
- beebmam 4y agoHow did you come to this conclusion?
- faeriechangling 4y agoExperiences with badly managed ticketing systems more than bug trackers. Inactivity and people not resubmitting requests is a hugely strong signal for people not actually caring about something. Effort is just a strong signal and redoing something you already did that didn’t go anywhere signals a willingness to expend energy on a request that historically went nowhere which is a pretty good signal that it’s important to somebody. A related truism is people who care about something will email you more than once about it.
- yawaramin 4y agoBecause then the open issues are a list of either the newest issues, or the issues with the most persistent reporters, which is a pretty good signal for prioritization.