Disclosure: I spent years on Stripe's IRC channel and most recently on Discord, so definitely biased. People like to shit on Stripe due to bad customer support

Disclosure: I spent years on Stripe's IRC channel and most recently on Discord, so definitely biased. People like to shit on Stripe due to bad customer support, but to be honest you could say the same about any other company. There's always a better way to handle customer support, and the best way is to decentralize it. When most of your customer support is locked in a geo-area, it's tough to get great customer support. It's actually pretty simple to change this, you just need to be willing to change. However as someone who is on Stripe's discord channel (for dev purposes), the # 1 issue is that people DO NOT know how to ask for help. The amount of times folk comes into discord to ask about how to reset their password or block a credit card...in a channel called #dev-help... are you serious? There's a whole customer support site with a LIVE-CHAT and yet you somehow make it to dev-help on Discord? You can't make this shit up.