Hard to get right, becomes a mess if you don’t. The toxic us vs them attitude can quickly take over and jam up any hope of progress. Having them on one team is

Hard to get right, becomes a mess if you don’t. The toxic us vs them attitude can quickly take over and jam up any hope of progress. Having them on one team is helpful. Also having a healthy org culture of no blame games, mistakes are not ideal but they happen, and focus on spreading happiness to your customers in a sustainable way for everyone also plays a role.